CONFLICT MANAGEMENT AND CONFLICT RESOLUTION

ABOUT THE PROJECT:

This study talks about strategies at grass root level (police station) and investigates the following parameters (a) to understand and analyze causes of conflict between the public and the police, (b) recognize ways in which conflict situations are handled at the police station, (c) determine gaps between existing methods versus an ideal way of police resolution of conflict situations (d) develop recommendations for working together as a system

FACULTY MEMBERS INVOLVED IN THE PROJECT:

- Professor (Dr.) Sanjeev P. Sahni, Founder & Principal Director, JIBS
- Ms. Garima Jain, Assistant Director (Research), JIBS

FUNDS RECEIVED/ SANCTIONED: Rs. 4,84,000/-

SOURCE OF FUNDING: Bureau of Police Research and Development (BPR&D), Ministry of Home Affairs, Government of India

DURATION OF THE PROJECT: 1 year, 5 months

OUTPUT OF THE RESEARCH:

The total respondents, 3231 police personnel and 1630 civilians were recruited from both rural and urban areas of four states (Chandigarh, Delhi NCR, Haryana, and Punjab) through convenience sampling and simple random sampling respectively. Separate survey questionnaire was administered to both groups. ANOVA, t-test and comparative analysis revealed the following findings: (a) Both police and the civilians perceived that efficiency was an issue with the police personnel; (b) Discrepancy existed in the perception of police and civilians on issues such as police handling and resolution of the conflict situation; (c) Lack of awareness amongst civilians about civil and criminal procedures, over expectation of the civilians from the police, lack of respect of the police personnel towards the public, and corruption were identified as deterrents to the conflict resolution process. The findings have policy and program implications and is an important resource in creating social-educational, awareness and sensitization programs for both public and police personnel.

DEVELOPMENTS RELATED TO THE PROJECT:

- Initial report is submitted for review to BPR&D in 2013.

- BPR&D send their recommendations and suggestions on ‘Conflict Management and Conflict Resolution Strategies at Grassroots level (Police Station). The suggestions proposed administering higher order statistical analysis (ANOVA, regression, post hoc analysis, checking validity and reliability to Police and Civilians data and reworking on discussion and recommendations based on the modified analysis of the report.

- The revised report (incorporating the modifications suggested by BPR&D) was submitted on 31st December 2015.

- Book proposal on “Conflict: The Police & The People” authored by Dr Sanjeev P Sahni and Garima Jain based on the research project is accepted by Lexis Nexis. Working on the final manuscript of the book.

- Another revised report was submitted to BPR&D on ‘Conflict Management and Conflict Resolution Strategies between Public and Police’ on 2nd February 2017.